Beaumont Fire-Rescue Services is committed to preserving and protecting life and property. Beaumont’s firefighters work hard every day to be prepared, proficient, and professional, so that the risk reduction and emergency response services you receive consistently meet or exceed your expectations. Fulfilling our mission means that we do our very best to provide high-quality, capabilities-based services.
Your feedback is always appreciated. We love to hear from you when we’ve exceeded your expectations. We need to hear from you if we don’t. Please take the time to let us know how we can serve you better.
Email BFR Customer Service
Do you have a concern, question, or comment about the fire department? Not sure who to speak with?
- A member of our customer service team will make sure your question is addressed as soon as possible.
Speak with BFR Management & Staff
Most of the fire department’s managers and supervisors work a rotating 24-hours on-duty/48-hours off-duty shift schedule. Since the schedule doesn’t correspond with normal business hours, and because they must also respond to emergency calls when they’re at work, a manager’s response may be delayed.
Contact information for the Fire Department’s management team, program managers and coordinators is available here. If you need a response to your question or concern today, the fire department’s on-call public information officer can be reached through 409-880-3901.
Complete a Customer Satisfaction Survey
Beaumont Fire-Rescue Services is always seeking ways to improve. If you’ve interacted with Fire Department personnel recently, whether it was through an emergency call for service, safety education, a prevention program, or community outreach, we want to hear from you. Please take a moment to evaluate your experience by completing the brief survey below.
File a Citizen Complaint
If you aren’t sure if your issue merits a formal complaint, email, and a member of our staff will schedule a consultation with you.
For investigators to process a complaint, complete and accurate information is necessary. To initiate an investigation, formal complaints must be in writing. Do not report an emergency situation using this form. In an emergency, dial 9-1-1.