Customer Feedback

Beaumont Fire-Rescue Services is committed to preserving and protecting life and property. Beaumont’s firefighters work hard every day to be prepared, proficient, and professional, so that the risk reduction and emergency response services you receive consistently meet or exceed your expectations. Fulfilling our mission means that we do our very best to provide high-quality, capabilities-based services.

Your feedback is always appreciated. We love to hear from you when we’ve exceeded your expectations. We need to hear from you if we don’t. Please take the time to let us know how we can serve you better.

• Email BFR Customer Service

  Do you have a concern, question, or comment about the fire department? Not sure who to speak with?

  • Email 
  • A member of our customer service team will make sure your question is addressed as soon as possible.

• Speak with BFR Management & Staff

  Most of the fire department’s managers and supervisors work a rotating 24-hours on-duty/48-hours off-duty shift schedule. Since the schedule doesn’t correspond with normal business hours, and because they must also respond to emergency calls when they’re at work, a manager’s response may be delayed.

  Contact information for the Fire Department’s management team, program managers and coordinators is available here. If you need a response to your question or concern today, the fire department’s on-call public information officer can be reached through 409-880-3901.

  Command & Management TeamProgram Managers & Coordinators

• Complete a Customer Satisfaction Survey

  Beaumont Fire-Rescue Services is always seeking ways to improve. If you’ve interacted with Fire Department personnel recently, whether it was through an emergency call for service, safety education, a prevention program, or community outreach, we want to hear from you. Please take a moment to evaluate your experience by completing the brief survey below.

  Type of Service(required)

  Emergency Response

  Educational Program

  Fire Code Enforcement Activity

  Fire/Arson Investigation

  Community Outreach

  Other

  Date of Response, Activity or Program

  Month Month January February March April May June July August September October November December Day Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year Year 2025 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900

  Please rate the professionalism and helpfulness of the Fire/EMS dispatcher or scheduler:

  Excellent Good Average Fair Unacceptable Not Applicable

  Please rate the fire department's response time:

  Excellent Good Average Fair Unacceptable Not Applicable

  Please rate how well the fire department personnel explained their actions:

  Excellent Good Average Fair Unacceptable Not Applicable

  Please rate the overall quality of services you received from the fire department:

  Excellent Good Average Fair Unacceptable Not Applicable

  Provide any additional information or comments here.

  This field should be left blank

  Submit

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• File a Citizen Complaint

  If you aren’t sure if your issue merits a formal complaint, email, and a member of our staff will schedule a consultation with you.

  For investigators to process a complaint, complete and accurate information is necessary. To initiate an investigation, formal complaints must be in writing. Do not report an emergency situation using this form. In an emergency, dial 9-1-1. 

  Type of Complaint(required)

  Fire Code Violation or Hazard Related

  Service or Personnel Related

  Date of Occurence

  Month Month January February March April May June July August September October November December Day Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year Year 2025 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900

  Summary of Complaint(required)

  Please describe what you wish to report while including specific facts in the order that they happened with any dates that you recall.

  By checking this box I affirm the above to be my electronic signature.(required)

  Would you be willing to make a sworn statement if necessary?

  Yes

  No

  This field should be left blank

  Submit

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